Terms of Service

Introduction

This website is operated under the LumaHvn brand. Throughout this website, the terms "LumaHvn," "we," "us," and "our" refer to the business operating this online store.

LumaHvn provides this website, including the information, products, tools, content, and services available through it, subject to your acceptance of these Terms of Service and the policies referenced on the website.

By visiting the website, creating an account, submitting information, purchasing a product, or otherwise using the website, you use our "Service" and agree to be bound by these Terms.

These Terms apply to all users of the Service, including visitors, customers, account holders, reviewers, vendors, service providers, and contributors of content.

If you do not agree with these Terms, you should not access the website, use the Service, or place an order.

Our online store is hosted on Shopify. Shopify provides the e-commerce platform that enables us to offer our products and services through this website. LumaHvn, and not Shopify, is the seller responsible for purchases made through this store.

Section 1 - Online Store Terms

By agreeing to these Terms, you represent that you are at least the age of majority in your state, province, territory, or country of residence, or that you have the legal authority required to enter into this agreement.

You may not use our products, website, or Service for any illegal, fraudulent, harmful, or unauthorized purpose.

You must comply with all laws and regulations applicable to your use of the Service, including intellectual property, privacy, consumer protection, export, and online conduct laws.

You must not transmit viruses, malicious code, automated attacks, or technology intended to damage, interrupt, monitor, overload, or gain unauthorized access to the Service.

A material breach of these Terms may result in suspension or termination of your access to the Service.

Section 2 - General Conditions

We reserve the right to refuse, restrict, suspend, or terminate service when reasonably necessary to prevent fraud, misuse, unlawful activity, security risks, policy violations, or harm to LumaHvn, our customers, or third parties.

Content that you submit through the Service, excluding payment card information, may be transmitted across different networks and adapted to the technical requirements of connecting devices, systems, and service providers.

Payment information is processed through payment providers and transmitted using the security measures made available by those providers.

You may not reproduce, duplicate, copy, sell, resell, reverse engineer, or commercially exploit any portion of the Service without prior written permission from LumaHvn.

Headings in these Terms are included for convenience and do not limit or otherwise affect the meaning of any provision.

Section 3 - Accuracy and Timeliness of Information

We make reasonable efforts to keep product, pricing, policy, and website information accurate and current. However, information may occasionally be incomplete, outdated, or contain an error.

General information provided on the website should not be treated as medical, fitness, legal, financial, or other professional advice.

Historical content may be provided for reference and may no longer reflect current products, prices, promotions, availability, or policies.

We may update website content at any time, but we are not obligated to update every reference immediately unless required by applicable law.

Section 4 - Changes to the Service and Prices

Product prices, promotions, availability, collections, features, colors, specifications, and packaging may change without advance notice.

A price displayed on the website does not guarantee product availability or order acceptance until the order has been submitted, reviewed, and accepted.

We may modify, suspend, replace, or discontinue any part of the Service or any product collection at any time.

We are not liable for a modification, price change, suspension, or discontinuation except where liability cannot legally be excluded.

Section 5 - Products and Product Information

Products offered through LumaHvn may be available exclusively online and may have limited quantities or availability.

Returns, exchanges, and refunds are subject to our Refund Policy.

We make reasonable efforts to display product colors, dimensions, textures, shapes, materials, images, and details accurately. However:

• Colors may appear different depending on your screen, device, and display settings.
• Measurements and weights may vary slightly because of measuring methods and normal manufacturing tolerances.
• Packaging and minor construction details may be updated without changing the product's essential purpose.
• Product performance may vary depending on the user, environment, setup, maintenance, and manner of use.
• Photographs may contain decorative items or accessories that are not included unless expressly stated in the product description.

Customers are responsible for reviewing product descriptions, dimensions, included components, care instructions, warnings, and intended uses before purchasing.

We reserve the right to limit sales by person, household, account, geographic region, destination, or jurisdiction when reasonably necessary.

Section 6 - Fitness, Wellness, and Product Safety

LumaHvn products are intended to support general movement, exercise, stretching, recovery, and wellness routines. They are not medical devices unless a product page expressly states otherwise.

Information on the website is provided for general educational and product-information purposes. It is not medical advice, diagnosis, treatment, physical therapy, or a substitute for guidance from a qualified healthcare or fitness professional.

Before using a product, you should:

• Read and follow all instructions, warnings, and care guidance.
• Inspect the product for wear, cracks, damage, loose components, or other conditions that may affect safe use.
• Use the product only on a stable surface and in an appropriate exercise area.
• Select an exercise level and resistance appropriate for your experience and physical condition.
• Keep exercise products away from unsupervised children and pets.

Consult a qualified healthcare professional before beginning a new exercise program if you are pregnant, recovering from an injury, living with a medical condition, or have concerns about whether a product or movement is appropriate for you.

Stop using the product and seek appropriate professional guidance if you experience pain, dizziness, numbness, shortness of breath, loss of balance, or unusual discomfort.

Section 7 - Orders and Order Acceptance

Submitting an order does not automatically mean that the order has been accepted. We may review orders for product availability, payment authorization, address accuracy, fraud risk, pricing errors, and shipping eligibility.

We may refuse, limit, or cancel an order when:

• A product is unavailable or incorrectly listed.
• The displayed price or promotion contains an obvious error.
• Payment cannot be authorized or verified.
• Billing, contact, or shipping information is incomplete.
• The order appears fraudulent, abusive, or intended for unauthorized resale.
• We cannot deliver to the address or destination provided.
• The order violates these Terms or another LumaHvn policy.

If we cancel an order after payment has been collected, we will arrange a refund to the original payment method, subject to the processing times of the payment provider.

We may contact you using the email address or other contact information provided during checkout when an order requires verification or correction.

Section 8 - Billing and Account Information

You agree to provide current, complete, and accurate billing, shipping, contact, and account information for all purchases.

You are responsible for promptly updating your account information when it changes.

You are responsible for maintaining the confidentiality of your account credentials and for activity performed through your account, except where unauthorized use results from circumstances for which you are not legally responsible.

Contact us promptly if you believe your account or payment information has been accessed or used without authorization.

Section 9 - Payments, Taxes, and Other Charges

Available payment methods may vary by location, device, order amount, currency, and payment provider.

You authorize LumaHvn and its payment providers to charge the amount displayed at checkout, including product prices, shipping charges, applicable taxes, duties, and other clearly disclosed fees.

Currency conversions and foreign transaction fees may be determined by your bank, card issuer, or payment provider and are not controlled by LumaHvn.

International orders may be subject to customs duties, import taxes, brokerage charges, or local fees unless the checkout page expressly states that those costs are included.

Section 10 - Shipping, Fulfillment, and Delivery

Processing times, delivery estimates, tracking, split shipments, customs, shipping restrictions, and delivery issues are governed by our Shipping Policy.

Orders may be stored, packed, and shipped by third-party fulfillment providers, including Amazon Multi-Channel Fulfillment where applicable. The carrier name, warehouse location, packaging, or tracking page may therefore refer to a fulfillment provider.

LumaHvn remains your point of contact for customer service concerning purchases placed directly through LumaHvn.com.

Delivery dates are estimates unless expressly stated otherwise. Delays may occur because of carrier operations, inventory transfers, customs, weather, holidays, address issues, service interruptions, or circumstances outside our reasonable control.

You are responsible for providing a complete and accurate delivery address and for monitoring tracking information after shipment.

If a shipment is returned because of an incomplete address, unsuccessful delivery attempts, refusal, or failure to collect it, additional shipping costs may apply to the extent permitted by law and disclosed in our Shipping Policy.

Section 11 - Returns, Exchanges, and Refunds

Return eligibility, return authorization, return shipping, inspections, exchanges, damaged products, promotional purchases, and refund processing are governed by our Refund Policy.

Customers should contact LumaHvn before sending a return. Unauthorized returns may be refused or may experience processing delays.

Nothing in these Terms limits any mandatory return, refund, cancellation, warranty, or consumer rights that apply under applicable law.

Section 12 - Discounts, Promotions, and Gift Offers

Discount codes, promotional offers, bundles, free gifts, and limited campaigns may be subject to additional conditions shown with the applicable offer.

Unless expressly stated otherwise, promotions cannot be combined, exchanged for cash, applied to past orders, transferred, or used after their expiration date.

We may limit, modify, withdraw, or cancel a promotion if it contains an error, is used fraudulently, or is abused in a manner inconsistent with its stated purpose.

If a product purchased as part of a bundle or qualifying promotion is returned, the refund may be adjusted to reflect the value of any retained item or benefit, as described in our Refund Policy and permitted by law.

Section 13 - Optional and Third-Party Tools

We may provide access to optional tools, applications, payment services, tracking tools, review systems, analytics services, marketing platforms, or other third-party technology.

These tools may be provided on an "as available" basis and may be governed by separate third-party terms and privacy policies.

We do not control every aspect of third-party tools and are not responsible for their independent acts, omissions, interruptions, or policy changes.

Your use of an optional third-party tool is at your discretion and is subject to the terms provided by that third party.

Section 14 - Third-Party Links and Services

The website may contain links to carriers, payment providers, social media platforms, fulfillment providers, or other services not operated by LumaHvn.

We are not responsible for evaluating or guaranteeing the accuracy, security, availability, products, content, or practices of third-party websites.

Before completing a transaction or submitting information to a third party, review the applicable third-party terms and privacy policies.

Questions concerning an independent third-party product or service should generally be directed to the applicable third party.

Section 15 - Reviews, Feedback, and User Content

You may be able to submit reviews, photographs, videos, suggestions, comments, questions, or other content through the website or related channels.

By submitting content, you confirm that:

• You created the content or have permission to submit it.
• The content is accurate and reflects your genuine experience.
• The content does not infringe intellectual property, privacy, publicity, or other rights.
• The content is not unlawful, abusive, defamatory, threatening, discriminatory, or intentionally misleading.
• The content does not contain malicious code, spam, or unauthorized advertising.

To the extent permitted by law, you grant LumaHvn a non-exclusive, worldwide, royalty-free license to host, reproduce, edit, translate, publish, display, and use submitted content in connection with our website, customer support, marketing, and business operations.

We may moderate, reject, or remove content that violates these Terms, platform rules, or applicable law.

Section 16 - Intellectual Property

The LumaHvn name, logos, designs, website layout, written content, graphics, photographs, videos, product presentation, and other materials are owned by or licensed to LumaHvn unless otherwise indicated.

You may access website content for personal, non-commercial shopping and informational purposes.

Without prior written permission, you may not copy, reproduce, modify, distribute, publish, scrape, create derivative works from, sell, license, or commercially exploit our protected materials.

Unauthorized use of LumaHvn intellectual property may result in suspension of access and other remedies available under applicable law.

Section 17 - Personal Information

The collection, use, disclosure, storage, and protection of personal information submitted through the Service are governed by our Privacy Policy.

Information may be processed by Shopify, payment providers, fulfillment providers, carriers, marketing platforms, analytics services, customer support tools, fraud-prevention services, and other providers required to operate the store.

Section 18 - Errors, Inaccuracies, and Omissions

The website may occasionally contain typographical errors, inaccuracies, or omissions relating to product descriptions, dimensions, prices, promotions, availability, shipping charges, delivery estimates, or other information.

We may correct an error, update information, or cancel an affected order at any time, including after an order has been submitted.

If an order is canceled because of an error after payment has been collected, we will arrange a refund to the original payment method.

Section 19 - Prohibited Uses

You may not use the website, Service, or its content to:

• Engage in unlawful, fraudulent, or deceptive activity.
• Violate applicable laws, regulations, or court orders.
• Infringe intellectual property, privacy, publicity, or other rights.
• Submit false, incomplete, or misleading information.
• Upload viruses, malicious code, or harmful technology.
• Harass, abuse, threaten, defame, or discriminate against others.
• Collect or disclose another person's personal information without authorization.
• Spam, phish, scrape, crawl, index, or extract website content in an unauthorized manner.
• Interfere with, test, bypass, or circumvent website security features.
• Use automated systems to place fraudulent orders, overload the website, manipulate reviews, or unfairly obtain limited products.
• Resell products in violation of an applicable restriction.

We may terminate or restrict access when a prohibited use is detected or reasonably suspected.

Section 20 - Disclaimer of Warranties

We do not guarantee that the Service will always be uninterrupted, timely, secure, compatible with every device, or free from errors.

Except for warranties expressly provided by LumaHvn and rights that cannot legally be excluded, the website, its content, and the Service are provided on an "as available" basis.

We do not guarantee specific fitness, wellness, recovery, strength, flexibility, posture, or other personal results from using a product. Results depend on many individual factors.

Some jurisdictions do not permit certain warranty exclusions. Therefore, some exclusions in this section may not apply to you.

Section 21 - Limitation of Liability

To the maximum extent permitted by applicable law, LumaHvn and its affiliates, employees, contractors, suppliers, service providers, and licensors will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising from your use of the Service.

This limitation may include loss of profits, revenue, savings, data, goodwill, or other intangible losses, whether based on contract, negligence, strict liability, or another legal theory.

Nothing in these Terms excludes or limits liability that cannot legally be excluded, including liability for fraud, intentional misconduct, or mandatory consumer protection rights.

Some jurisdictions do not permit certain limitations of liability, so parts of this section may not apply to you.

Section 22 - Indemnification

To the extent permitted by law, you agree to indemnify and hold harmless LumaHvn and its affiliates, officers, employees, agents, contractors, licensors, service providers, and suppliers from third-party claims arising from:

• Your material breach of these Terms.
• Your unlawful or unauthorized use of the Service.
• Your violation of another person's rights.
• Content submitted through your account.

This obligation does not apply to the extent that a claim results from the wrongful conduct of LumaHvn or another protected party.

Section 23 - Severability

If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted by law.

The unenforceable portion will be treated as separated from these Terms, and the remaining provisions will continue in effect.

Section 24 - Termination

These Terms remain effective until terminated by you or LumaHvn.

You may stop using the Service at any time. Closing an account does not cancel obligations relating to previously placed orders, payments, returns, disputes, or policy violations.

We may suspend or terminate access if we reasonably believe that you have violated these Terms, created a security risk, engaged in fraud, or misused the Service.

Provisions that by their nature should survive termination will remain effective, including intellectual property, payment obligations, disclaimers, limitations of liability, indemnification, and dispute-related provisions.

Section 25 - Entire Agreement

These Terms, together with the policies and notices published on the website, constitute the agreement between you and LumaHvn concerning your use of the Service.

They replace prior discussions, proposals, representations, or agreements concerning the same subject matter, except for a separate written agreement signed by an authorized LumaHvn representative.

A failure to enforce a provision of these Terms does not constitute a waiver of that provision or any other right.

Section 26 - Governing Law and Disputes

These Terms and transactions made through the Service are governed by the laws applicable to the business operating LumaHvn, without regard to conflict-of-law rules, except where another law must apply.

Any dispute will be submitted to a court or other authority having lawful jurisdiction over the dispute.

This section does not remove mandatory consumer rights, legal remedies, or jurisdictional protections available to you in your place of residence.

Before beginning formal proceedings, we encourage you to contact our customer service team so that we can attempt to resolve the matter directly.

Section 27 - Changes to These Terms

You may review the current version of these Terms at any time on this page.

We may update, replace, or revise these Terms by publishing the new version on the website and updating the "Last updated" date.

When required by law, we may provide additional notice before a material change takes effect.

Continued use of the Service after an updated version becomes effective constitutes acceptance of the revised Terms, except where applicable law requires a different form of consent.

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